About Us:
At Spindogs, we thrive on delivering creative digital solutions that help businesses grow and succeed. As a full-service digital partner, we blend technology with strategy to create memorable web experiences for our clients. We are passionate about what we do and committed to building strong, collaborative partnerships with our clients. Now, we’re looking for a Junior IT Infrastructure Specialist to join our dynamic team and help ensure smooth operations within our IT landscape.
Role Overview:
As a Junior IT Infrastructure Specialist at Spindogs, you will play an important role in ensuring the stability and functionality of both internal IT systems and external client infrastructures. You will be the first point of contact for front-line support within the company, as well as offering second-line IT support to clients. Your responsibilities will span from troubleshooting everyday technical issues to contributing to the implementation of new technologies that support our growing business.
This is a fantastic opportunity for someone early in their IT career who has a strong foundation in system administration, networking, and hardware. If you’re passionate about technology, have excellent problem-solving skills, and are keen to contribute to a team that values creativity and collaboration, this role could be perfect for you.
Main Responsibilities
Front-line IT support to the wider team
- Assisting with system set ups
- Troubleshooting IT issues with staff members via phone or face-to-face
- Diagnose and resolve hardware and software issues
- Support installing, configuring and repairing hardware and operating systems
- Ensure there is an adequate supply of IT-related stock
Second-line IT support to customers
- Troubleshooting website hosting issues for example DNS, SSL certificates
- Monitoring and documenting backups
- Reviewing resource utilisation of hosting infrastructure
Skills Required - Essential
- Comfortable in either Windows or Linux systems (preferably some experience with both)
- Office365 experience
- Install and configure Operating System
- Install hardware and drivers
- Install and configure programs
- Willing and able to be in our Cardiff Office 2 days a week
- Good time management and accuracy
Skills Required – Desirable
- Experience in Microsoft Server administrator - for example managing Active Directory / Entra ID accounts in a cloud environment
- Contributing to technical documentation – for example contributing to weekly/monthly reports
- Experience with Azure – for example configuring Azure Dev Ops, Azure Resource Groups and/or Azure App Services
- Experience with a web hosting and server data center automation software (e.g. Plesk, cPanel, Key Help, etc)
- Experience with the Cyber Essentials certification
- Experience with a MDM such as Microsoft Intune
Our culture
As a member of the Spindogs team, we would expect:
- Be a team player
- Good commercial awareness
- Excellent communication skills
- Be quick to build rapport
- A calm, organised and methodical mind-set
- Fast learner – you love a challenge and don’t need to be told the same thing twice
- Strong work ethic – you genuinely care about our clients project outcomes
- A commitment to your own personal and professional development
Company Benefits
- Career growth - We understand the importance of growth so let's work together on your career evolution.
- Regular 121s - Our line managers and Employee Experience Manager host regular check-ins to discuss progress and development, making sure you are supported throughout your journey at Spindogs
- Health and wellbeing - Paid sick leave for both physical & mental health. We also will reimburse eye tests and annual flu jabs. We also offer a wealth of wellbeing initiatives such as yoga, financial wellbeing sessions.
- Private medical insurance - Receive award-winning coverage and enjoy excellent benefits for maintaining a healthy lifestyle with Vitality
- Regular team and company socials - We recognise how important social connectivity is, so we host regular team socials, including Company-wide Summer and Christmas parties, with team training in between.
- Employee Assisted Programme - Access to free, completely confidential and independent advice and support to you and your immediate family. Also includes up to 6 free counselling sessions a year on each topic you wish to discuss.
Other information:
- 40 hours per week (Mon-Fri)
- Salary to be agreed based on experience
How to Apply:
To apply, please send your cover letter and CV to careers@spindogs.com. In your cover letter, be sure to highlight your experience in content strategy and why you believe you're the perfect fit for this role. We look forward to hearing from you!
Note to Recruitment Agents: We have existing relationships with trusted partners and do not accept unsolicited emails or calls. Thank you for your understanding.
Closing Date: 29th November 2024.
At Spindogs, we value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.
