We are Wales Millennium Centre - Fire for the Imagination
Role Title: Senior Venue Operations Manager
Salary: £35,567
Hours of Work: 35 hours per week
Type of Contract : Permanent annualised
Closing Date: 21/03/2024
Interview Date: 2nd / 3rd April
WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival. We kindle emerging talents with fresh, provocative, and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
About WMC/Our Department:
The Customer Operations team have an exciting new role for an experienced leader to join our team as a Senior Venue Operations Manager.
The team have just completed our most exciting year to date, launching a world leading Gala dinner for our 20th anniversary, alongside celebrating the first birthday of our brand new Ffwrnais space. As we enter our 21st year, we have exciting plans which include launching a brand-new retail store and developing an outdoor venue that will be the hub of Cardiff Bay in the summer of 2025.
- Please supply an overview of your department and what your department is responsible for within WMC
- An opportunity to show-off about some recently completed projects/
- Exciting projects / challenges that are coming up for the department
About the Role and Responsibilities:
As the Senior Venue Operations Manager you will be responsible for leading and overseeing all aspects of the operational management and delivery of all public-facing activity across the site.The Senior Venue Operations Manager will work within the Customer Operations team which encompasses venue management, event delivery and hospitality services (previously known as food and beverage).
You will be responsible for the effective planning and delivery of all of the services provided by the venue from the time of opening through to closing to building users. The role will be responsible for key areas of the business supporting the Head of Customer Operations to deliver sales target in line with expectation. This will cover the creation of strategies and Standard Operating Procedures (SOP) to effectively run all customer operations areas.
The post holder will lead, motivate and manage 4 Customer Operations Managers who will manage a team of permanent and casual Duty Managers to run the organization on a day-to-day basis. The role will be responsible for effectively communicating, giving clear operational direction and guidance in order to deliver against our strategic goals.
Your role may be subject to a DBS check.
What’s in it for you?
- 25 days of annual leave plus bank holiday, based on a 35-hour week, pro rata for part time.
- Enhanced pension scheme
- Enhanced maternity, paternity, adoption, and shared parental leave (subject to length of service)
- Health cash plan: receive money towards dental and optical care, complimentary treatments such as chiropractic, osteopathic and acupuncture treatments.
- Medical Assistance membership which includes remote access to GP, counselling, and physiotherapy sessions
- Employee assistance programmes which include access to support services for legal, financial, and family concerns
- Life assurance of 4x annual salary.
- Opportunity to apply for tickets to productions
- CLWB – Our employee social group
- NEWID – our Equality, Diversity, and Inclusion networking group who meet monthly to discuss new ideas and training opportunities to improve all aspects of employment at WMC.
- Free access to learn Welsh online
- £5 all-day parking available on working and non-working days.
At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.
Through our positive action approach, applicants of our advertised roles from these underrepresented groups, meeting the minimum criteria detailed in the role profile, will be shortlisted for interview selection. Our commitment extends beyond meeting legal obligations; we aspire to cultivate a workplace that authentically embraces the rich diversity of our global society.
