Location: We The Curious
Department: Estates
Report to: Estates Services Manager
Salary: £29,112.50 per annum (full time equivalent of £34,935 per annum)
Contract: Permanent
Working hours: 40hr/week average (0.83 FTE) over a 6-week fixed rota, consisting of 12-hour night shifts (6pm to 6am), with opportunities for overtime. Includes weekends.
About We The Curious
We The Curious is an educational charity and Southwest England's leading science centre.
The Estate covers approximately 6 acres in central Bristol including We the Curious Science Centre, Millennium Square Car Park, Millennium Square, Anchor Square and several leased buildings such as Leadworks and the Aquarium.
We produce experiences that bring people together to play, get creative with science and explore different ideas.
We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.
We are progressive, inquisitive, collaborative, playful and creative.
Our mission
Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.
Our work as a charity is driven by five key pledges:
_Cultivate Curiosity
_Include Everyone
_Open Up Science
_Sustainable Futures
_Build Resilience
You can find out more about these in our Manifesto.
About the role
You’ll be part of the Estates Services Team, working as a Shift Supervisor with responsibility for the Estates Services Officer on duty to look after our Estate. During your shifts you’ll supervise and be part of the team that monitors and patrols our 6-acre site, providing excellent customer service to visitors of Millennium Square Car Park, and all our open spaces, as well as looking out for and reporting any suspicious incidents, dealing with vehicles on site and issuing parking enforcement tickets when needed, as well as providing first level fault-finding for our car park equipment.
From our Estates Services Control Room, you’ll monitor our CCTV and manage our fire alarm systems and access control software, and be a first point of contact for contractors and visitors to the site
The Estates Services team work 24 hours a day, 7 days a week, 365 days a year covering the entire We the Curious site providing a secure, safe, and friendly environment for all visitors, staff and users of the open spaces.
The We The Curious site consists of the main building along with our open spaces and a 500 place 2-level subsurface car park, and tenanted buildings.
Our open spaces are private land but have no physical barriers, allowing full public access. The open spaces have several artworks, statues and sculptures, together with large accessible water features.
What will you do in this role?
_Manage the day-to-day running of the Estates Services shift, ensuring team members are supported to complete tasks. Offering guidance and instruction when needed. You will look after the Estates Services Office /Control Room, from where you and the team will monitor CCTV, Alarm Panels and Access Systems.
_You will be responsible for receiving writing and delivering the shift handover and maintaining the shift occurrence report, including monitoring, and recording any updates on Teams, IAM, and Outlook.
_You will be responsible for the management of Millennium Square Car Park, providing a point of escalation for customer issues and complaints, fault finding, and cash handling duties at the end of the shift.
_Provide a visible presence on site, patrolling all areas in accordance with company policy, you will ensure a deterrent for anti-social behaviour and crime as well as assistance for members of the public.
_Ensure security concerns, maintenance issues, and health & safety hazards, accidents, and observations are recorded and reported appropriately and dealt with effectively.
_You will be responsible for undertaking checks of safety equipment such as fire extinguishers and first aid kits ensuring compliance.
_Manage any out of hours emergency situations in accordance with the Crisis Management Plan. Including but not limited to loss of power, flooding, fire, and security threats.
_Manage the control of vehicles and vehicle access around site; including but not limited to; providing access to restricted areas, managing above ground parking requests, issuing permits, issuing PCN’s.
_Oversee general access to site including issuing PAC passes and keys, communicating contractor or visitor arrival with WTC staff, managing deliveries to and from site. You will also ensure any contractors working out of hours have had the necessary safety inductions and are behaving appropriately.
_Help coordinate our emergency evacuation procedures, which include We The Curious, Car Park and Aquarium
General responsibilities
_Safeguarding - Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
_General responsibility for departmental compliance with GDPR.
_General Training – you will need to participate in all company mandated training courses including IAM health and safety courses, policy and compliance training, People Team and cyber security courses.
_Specific Training – you may be asked to undertake additional job specific training such as SIA CCTV and Security Guard.
_Attend department meetings every quarter.
_General housekeeping – ensuring the Estates Service office, Car Park and Open Spaces are kept clean and tidy, liaising with the cleaning team where necessary.
_General housekeeping – ensuring stationary supplies and kitchen consumables and refreshments are topped up through-out the site.
_General activities – from time to time you may also be asked to assist with other Estates Department related activities.
_Due to the responsibilities of this role, you will be required to complete and enhanced DBS check.
What we're looking for from you
_Due to the security element of the role, the SIA CCTV Training and/or SIA door supervisor / Security guard qualifications would be desirable, although training can be provided.
_Experience in a customer service role and a passion for providing great customer service and/or
_Experience in a role dealing with security, including mitigating risk, proactively watching for suspicious behaviour and investigating issues as the occur.
_Ability to lead a team and co-ordinate emergency situations.
_Confident managing initial maintenance and health and safety issues prior to the arrival of contractors or in-house maintenance teams.
_You’ll have a helpful and flexible attitude, especially when dealing with members of the public, and have an ability to remain calm under pressure.
_Good communication skills.
_Good knowledge of computer-based systems (Microsoft Office, email, CCTV software, till software, etc).
Application process
Deadline for applications: Sunday 5th January at midnight
Interview date(s) and location: Mid January, exact dates to be confirmed.
Interview questions will be sent out prior to the interview to help you prepare.
Start date: As soon as possible depending on notice period
If you would like to apply, please complete the application form. It contains three questions designed to assess your experience and suitability for the role.
Please do not send in CVs or covering letters as we don’t review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and experience make you the right person for the role.
If you are invited for interview, we’ll send you the questions that you’ll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so we are able to make the required adjustments.
If you would like to talk about the role or the application process, please email people@wethecurious.org
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.
We want to work with you to ensure the recruitment process is accessible for you, please contact us if you have questions about We The Curious, our accessibility or recruitment process at people@wethecurious.org
*By not well represented we mean people with lived experience including but not limited to:
_African and African-Caribbean heritage
_South Asian and East Asian heritage
_Other global majority ethnic groups
_Disabled
_Neurodivergent
_Visually Impaired
_Deaf community
_LGBTQIA+ and/or non-binary
_Working class background
_Didn’t go to university or first in your immediate family to attend University
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.
Examples of adjustments could include:
_providing alternative formats at every stage
_options to apply
_extra time for tasks
_providing some extra information about what to expect
_office orientation before an in-person interview.
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Leave
_28 including bank holidays (all pro-rata).
_A day of extra holiday for every 5 years' service
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a none gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
_Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Free parking
_Secure cycle storage
Pension
_We offer a pension scheme with 5% company contributions.
Death in service benefit
_Four times your annual salary.
