What you’ll do…
Play the leading role in developing a catering business model that ensures future financial sustainability. Ensure that all aspects of the catering business are aligned to the organisational values and our ten-year strategy commitments. Reporting directly to the Head of Enterprises, you will also be responsible for improving business efficiency, increasing profits, and embedding the visitor experience charter commitments in all food and beverage functions.
What you’ll achieve…
You will produce a comprehensive and detailed study of the existing food and beverage offer across the organisation • Establish and present a financially sustainable catering business model that aligns with the organisational ten-year strategic commitments
Deliver tendering project(s) for any third-party catering contracts
Establish internal communications and training programs to deliver engaging experiences through the food and beverage offer
Provision of a high-quality food and beverage offer that meets the needs of a wide-ranging audience across six museums
All areas of the business will comply with the highest health and safety standards, food hygiene standards and licensing legislation
A motivated team that understands its role in achieving business targets and delivering the longer-term growth plans • Meet or exceed the agreed annual business performance targets
Develop future strategic map for the food and beverage offer across Amgueddfa Cymru
How you’ll achieve this…
Work with stakeholders, partners, and the Museum’s executive team to deliver a wide-ranging catering consultation programme
Develop a detailed project timeline to deliver the catering review and establish external support where appropriate to support delivery
Develop a business modelling project to enable a suite of recommendations to be presented to the executive team
Develop feasibility studies and detailed business plans to support catering recommendation
Manage successful tendering processes from initiation to contract to confirm a suitable and capable supplier/s
Lead on any subsequent transition to a new or different commercial operating model for visitor and event catering
Manage the existing franchise catering contract and matrix manage internal catering teams
Develop positive and effective relationships with departments across Amgueddfa Cymru that contribute to developing the future food and beverage offer
Develop the infrastructure and consistent processes to establish beneficial procurement routes to purchase locally and sustainably
Develop a pricing model to support financial stability whilst providing value for money to visitors, private venue hire event clients and Amgueddfa Cymru hosted events
Develop menus and products that celebrate Welsh produce
How you’ll support Amgueddfa Cymru’s corporate objectives…
1. To participate actively in supporting the principles and practice of equality of opportunity as laid down in Amgueddfa Cymru’s Equality & Diversity Policy.
2. To support the department’s compliance with Amgueddfa Cymru’s policies on Sustainability and the Welsh language.
3. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organization.
We’re looking for people who…
• Act as an advocate for change
• Are advocates for the work and vision of Amgueddfa Cymru
• Can engage customers through the food and beverage offer
• Can challenge the status quo
• Can deliver results and business improvements
• Think creatively
• Are a personal license holder
The knowledge and qualifications you’ll need…
• Project management qualification – like PRINCE2 or equivalent experience
• Relevant qualifications which may include City & Guilds diploma/other professional credentials or experience managing multi-venue catering businesses
• Extensive knowledge of the catering and hospitality sector
• Level 3 in food safety/hygiene
• Knowledge of hospitality and catering within visitor attractions and/or tourism sector
The experience you’ll need…
• Successful delivery of complex commercial project on time and within budget
• Proven experience in stakeholder consultation
• Demonstrable experience of delivering business improvements in a catering context
• Mentoring teams to achieve a range of business targets
• Negotiating and developing commercial contracts
• Background in delivering high quality event catering
• Tendering experience of high value contracts
The skills you’ll need…
• Excellent communication skills
• Excellent interpersonal skills and the ability to influence change
• Project management skills
• Proficient business planning skills
• Strong time management and organisational skills
What we care about…
We encourage all our staff to demonstrate our organizational values in their day-to day role. The successful candidate will need to demonstrate how they live these values in their current work and life.
Creativity • We inspire creativity through our museums, our collections and the skills of our staff and volunteers.
Responsibility • We are responsible towards each other, our visitors, the environment and the Welsh language, caring for each other’s well-being as well as the national collections.
Integrity • We act with integrity at all times, maintaining professional standards by being honest and trustworthy.
Inclusion • Our museums are inclusive, and we respect the diversity of both our staff and visitors.
Collaboration • We work collaboratively, with each other, with communities and with local, national and international partners.