Duty Manager (Bilingual)

We are Wales Millennium Centre - Fire for the Imagination

The Customer Experience Team is part of the Business Operations Department and are responsible for the day-to-day operational delivery of all public-facing activity.

Made up of a mixture of staff, volunteers and casual workers, we ensure that we deliver an experience that fires imagination and contributes to the organisations values and goals.Customer service is at the core of what we do as well as working with other teams to maximise secondary spend opportunities and ensure the safety of all customers and team members on site.

About the Role and Responsibilities:

A Duty Manager will assist in leading a team of casual staff and volunteers assist to manage the day-to-day operations in order to ensure a world class customer experience.

The activity at WMC can run at varied times, especially over evenings and weekends and a Duty Manager should ensure that team members are motivated, knowledgeable, whilst promoting our vision on shift.

An essential element of this role is to provide a safe environment for all.

What’s in it for you?

• 33 days (Pro-rata for part time) of annual leave including bank holidays, plus the opportunity to buy or sell up to 5 days annual leave each year
• 8% Company contributed pension (for your 3% contribution)
• Enhanced maternity, paternity, adoption, and shared parental leave (subject to length of service)
• Health cash plan: receive money towards dental and optical care, complimentary treatments such as chiropractic, osteopathic and acupuncture treatments.
• Medical Assistance membership which includes remote access to GP, counselling, and physiotherapy sessions
• Employee assistance programmes which include access to support services for legal, financial, and family concerns
• Life assurance of 4x annual salary.
• Opportunity to apply for tickets to productions
• CLWB – Our employee social group
• NEWID – our Equality, Diversity, and Inclusion networking group who meet monthly to discuss new ideas and training opportunities to improve all aspects of employment at WMC.
  • Free access to learn Welsh online
    • £5 all-day parking available on working and non-working days.
    • 35-hour working week including a flexitime policy to assist with varying start and finish times around personal commitments (and operational needs)