We are Wales Millennium Centre - Fire for the Imagination
Casual Duty Manager
Salary: £12.50 per hour
Closing Date: 27th March 2024
Interview Date: Week commencing 1st April 2024
About WMC/Our Department:
The Customer Experience Team is part of the Business Operations Department and are responsible for the day-to-day operational delivery of all public-facing activity.
Made up of a mixture of staff, volunteers and casual workers, we ensure that we deliver an experience that fires imagination and contributes to the organisations values and goals. Customer service is at the core of what we do as well as working with other teams to maximise secondary spend opportunities and ensure the safety of all customers and team members on site.
About the Role and Responsibilities:
A Casual Duty Manager will assist in leading a team of casual staff and volunteers assist to manage the day-to-day operations in order to ensure a world class customer experience.
The activity at the Centre can run at varied times, especially over evenings and weekends and a Duty Manager should ensure that team members are motivated, knowledgeable, whilst promoting our vision on shift.
An essential element of this role is to provide a safe environment for all.
What’s in it for you?
- Opportunity to apply for tickets to productions
- CLWB – Our employee social group
- NEWID – our Equality, Diversity, and Inclusion networking group who meet monthly to discuss new ideas and training opportunities to improve all aspects of employment at WMC.
- Free access to learn Welsh online
- £5 all-day parking available on working and non-working days.