What you’ll do…
- Assist the Commercial Hire Team to deliver a premium client experience
- Offer excellent standards of service via venue hire delivery across either National Museum Cardiff, National Waterfront Museum Swansea, or St National Museum of History
- Provide a high level of customer service for our guests by providing information and wayfinding.
- Assist with build and de-rig duties such as table setup, venue dressing and moving furniture.
- Ensure the health and safety of our visitors, staff and contractors
- Ensure the security of our collections by overseeing galleries and re-erected buildings.
- Escorting client organizers, contractors and liaison with catering teams
- Assist the team to the ensure the venue is kept clean and safe
- Assist visitor flow and traffic management systems as necessary for guests, contractors, and event contributors.
- Collate visitor feedback and encourage donations as instructed
What you’ll achieve…
- You’ll contribute to successful and engaging public and private venue hire bookings of the highest standard
- You’ll help the team deliver events to generate income that supports the work of Amgueddfa Cymru
- You’ll assist to deliver creative and innovative hire events at our museums.
- You’ll ensure guests, contractors and contributors have a fun and enjoyable experience.
- You’ll welcome, assist and support our guests, contractors and contributors to ensure their safety and welfare.
- You’ll provide a security presence to safeguard our guests, collections and museum property.
How you’ll achieve this…
- By being a welcoming presence for all guests and being ready to answer enquiries.
- By being calm, polite and professional – even in difficult situations and under pressure.
- By gaining and sharing a knowledge of our collections, bringing them to life for visitors to enhance their event experience.
- By working as part of a team to provide a highly efficient and effective security presence.
- By ensuring compliance with health and safety policies for visitors, contractors and staff
- By working flexibly including late nights, weekends and bank holidays.
- By undertaking required training
- By treating everyone with dignity and respect regardless of race, religion, sex, sexuality, gender, age, ability or language
