Team Leader

We are Wales Millennium Centre - Fire for the Imagination

Role Title: Team Leader

Salary: £24500

Closing Date: 01/05/2024

Interview Date: WC 06/05/2024

About WMC/Our Department:

WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival. We kindle emerging talents with fresh, provocative, and popular pieces of our own, rooted in Welsh culture. We ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.

As a venue our Food and beverage department is a major source of income to us being able to continue our growth in being the leading home for arts in Wales. We operate seven days a week, and every day except Christmas Day. The food and beverage department has undergone significant change in the last 12 months with two new bars opening, and one due to open soon. Each have their own identity, service style and offer, providing significant opportunity for further growth.

We genuinely have something for everyone, whether you enjoy a locally roasted coffee or a night at the cabaret, we are a home for all and are passionate about delivering amazing experiences.

About the Role and Responsibilities:

• An exciting new opportunity to join a growing Food and Beverage team here at WMC. We have several bars in operation at any one time, delighting our visitors and firing Imagination for all.
• We’re looking for a customer service role model, someone who enjoys making the customers day, by being confident in interacting and wowing our visitors by leading by example.
• Whether it’s our Ffwrnais café/bar, championing the best in Welsh produce, or a great night out at Cabaret, we’ve got something for everyone here at WMC, with more exciting growth coming later this year.
• To be operationally based in the F&B Outlets, directly leading the team and leading by example, delivering consistently excellent customer service.

Your role may be subject to a DBS check

Key Requirements:

• To train Food and beverage staff in line with Standard Operating Procedures (SOP) as set by the management team.
• Lead all Food and Beverage Staff by communicating and directing them to complete the allocated tasks in line with the Standard Operating Procedures (SOP) as set by the management team.
• To assist in the line management of Food and Beverage staff, resolving any issues and escalating these as needed to the Food and Beverage Management team.
• Assist in the undertaking and Completion of Appraisals with designated members of staff as directed by the Management team.
• To communicate effectively with management and team to ensure expectations are met, reporting any issues to the management team.
• Flexibility and Weekend availability is essential due to flexible shift patterns.

What’s in it for you?

• 33 days of annual leave including bank holidays, plus the opportunity to buy or sell up to 5 days annual leave each year
• Enhanced pension scheme
• Enhanced maternity, paternity, adoption, and shared parental leave (subject to length of service)
• Health cash plan: receive money towards dental and optical care, complimentary treatments such as chiropractic, osteopathic and acupuncture treatments.
• Medical Assistance membership which includes remote access to GP, counselling, and physiotherapy sessions
• Employee assistance programmes which include access to support services for legal, financial, and family concerns
• Life assurance of 4x annual salary.
• Opportunity to apply for tickets to productions
• CLWB – Our employee social group
• NEWID – our Equality, Diversity, and Inclusion networking group who meet monthly to discuss new ideas and training opportunities to improve all aspects of employment at WMC.
• Free access to learn Welsh online
• £5 all-day parking available on working and non-working days.
  • • Annualised 35-hour working week including a flexitime policy to assist with varying start and finish times.

At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.

Through our positive action approach, applicants of our advertised roles from these underrepresented groups, meeting the minimum criteria detailed in the role profile, will be shortlisted for interview selection. Our commitment extends beyond meeting legal obligations; we aspire to cultivate a workplace that authentically embraces the rich diversity of our global society.