Security Officer

Location: We The Curious​

Department: Estates​

​Report to: Estates Services Manager​

Salary: £16,660 (0.5 FTE of £33,320)​

​Contract: Permanent​

Working hours: Part time, 24hr/week (0.5 FTE), average over a 6-week fixed rota, consisting of 12-hour shifts (6am to 6pm), with opportunities for overtime. Includes weekends.​

About We The Curious​

We The Curious is an educational charity and Southwest England's leading science centre. ​

​The Estate covers approximately 6 acres in central Bristol including We the Curious Science Centre, Millennium Square Car Park, Millennium Square, Anchor Square and several leased buildings such as Leadworks and the Aquarium. ​

​We produce experiences that bring people together to play, get creative with science and explore different ideas. ​

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.​

We are progressive, inquisitive, collaborative, playful and creative.


Our mission​

Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.​

Our work as a charity is driven by five key pledges:​

_Cultivate Curiosity​

_Include Everyone​

_Open Up Science​

_Sustainable Futures​

_Build Resilience​

You can find out more about these in our Manifesto.​


About the role​

You’ll be part of the Estates Services Team, working with a Shift Supervisor to help look after our Estate. During your shifts you’ll monitor and patrols our 6-acre site, providing excellent customer service to visitors of Millennium Square Car Park, and all our open spaces, as well as looking out for and reporting any suspicious incidents, dealing with vehicles on site and issuing parking enforcement tickets when needed, as well as providing first level fault-finding for our car park equipment.​

From our Estates Services Control Room, you’ll monitor our CCTV and manage our fire alarm systems and access control software, and be a first point of contact for contractors and visitors to the site​

The Estates Services team work 24 hours a day, 7 days a week, 365 days a year covering the entire We the Curious site providing a secure, safe, and friendly environment for all visitors, staff and users of the open spaces. ​

The We the Curious site consists of the main building along with our open spaces and a 500 place 2-level subsurface car park, and tenanted buildings.​

Our open spaces are private land but have no physical barriers, allowing full public access. The open spaces have several artworks, statues and sculptures, together with large accessible water features.​

What will you do in this role?​

_Help with the day-to-day running of the Estates Services shift, including but not limited to; Monitoring CCTV, Alarm Panels, Access Systems, Patrols, Parking management, Delivery management and assistance with visitor and contractor arrivals. ​

_Support the management of Millennium Square Car Park by being a point of contact for customers via the intercom or offering in-person assistance when able. Helping with payments, ensuring the general operational maintenance of the car park equipment, and reporting equipment issues that need the attention of an engineer. Checking and reporting of stock levels of consumables used in the car park.​

_Provide a visible presence on site, patrolling all areas in accordance with company policy, you will ensure a deterrent for anti-social behaviour and crime as well as assistance for members of the public.​

_With the assistance of the shift supervisor where necessary, you will ensure any security concerns, maintenance issues, and health & safety hazards, accidents, and observations are recorded and reported appropriately and dealt with effectively.​

_Assist with the control of vehicles and vehicle access around site; including but not limited to; providing access to restricted areas, managing above ground parking requests, issuing permits, issuing PCN’s. ​

_Provide general access to site including issuing PAC passes and keys, communicating contractor or visitor arrival with WTC staff.​

_You will be the first point of contact for goods-in for both deliveries and collections. Accepting and sorting post from Royal Mail and courier deliveries and storing them correctly. Delivering letters and small packages to the main office area and collecting and franking outgoing mail.​

_Ensure stationary supplies and kitchen consumables and refreshments are topped up through-out the site and request additional orders when stock becomes low. ​

​_Assist with our emergency evacuation procedures, which include We The Curious, Car Park and Aquarium. ​

_Ensure the Estates Service office, Car Park and Open Spaces are kept clean and tidy, liaising with the cleaning team where necessary
​
General ​responsibilities​

_Safeguarding - Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.​

_General responsibility for departmental compliance with GDPR.​

_General Training – you will need to participate in all company mandated training courses including IAM health and safety courses, policy and compliance training, People Team and cyber security courses.​

_Specific Training – you may be asked to undertake additional job specific training such as SIA CCTV and Security Guard.​

_General activities – from time to time you may also be asked to assist with other Estates Department related activities.​

​What we're looking for from you​

_Due to the security element of the role, the SIA CCTV Training and/or SIA door supervisor/ security guard qualifications would be desirable, although training can be provided.  ​

_Experience in a customer service role and a passion for providing great customer service and/or ​

_Experience in a role dealing with security, including mitigating risk, proactively watching for suspicious behaviour and investigating issues as the occur.​

_You’ll have a helpful and flexible attitude, especially when dealing with members of the public, and have an ability to remain calm under pressure.​

_Good communication skills.​

_Good knowledge of computer-based systems (Microsoft Office, email, CCTV software, till software, etc).​

Application process​

Deadline for applications: ​Sunday 5th January at midnight

Interview date(s) and location: Mid January, exact dates to be confirmed.

Interview questions will be sent out prior to the interview to help you prepare.​

Start date:  As soon as possible depending on notice period​

Application process: ​

If you would like to apply, please complete the application form. It contains three questions designed to assess your experience and suitability for the role. ​

Please do not send in CVs or covering letters as we don’t review them. ​

We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and experience make you the right person for the role. ​

If you are invited for interview, we’ll send you the questions that you’ll be asked beforehand so that you have time to prepare.  ​​

If you have any particular needs or requirements, please do let us know so we are able to make the required adjustments. ​

If you would like to talk about the role or the application process, please email people@wethecurious.org 


Including everyone ​​

We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us. ​​​​

We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector. ​

We want to work with you to ensure the recruitment process is accessible for you, please contact us if you have questions about We The Curious, our accessibility or recruitment process at people@wethecurious.org    ​​

*By not well represented we mean people with lived experience including but not limited to:​​
​
_African and African-Caribbean heritage​​
_South Asian and East Asian heritage ​​
_Other global majority ethnic groups​
_Disabled​​
_Neurodivergent ​​
_Visually Impaired ​​
_Deaf community​
_LGBTQIA+ and/or non-binary   ​​
_Working class background​​
_Didn’t go to university or first in your immediate family to attend University

Support during the process​

We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.​

We want to work with you to ensure the recruitment process is accessible for you.​

If you are disabled,  neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.​

You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.​

Examples of adjustments could include:​

_providing alternative formats at every stage​
_options to apply ​
_extra time for tasks​
_providing some extra information about what to expect​
_office orientation before an in-person  interview. 

Working with us​

We value the people that work with us. Our staff have access to the following:​

Wellbeing & support​

_Flexible working​
_Cycle to work scheme​
_Free yearly flu jabs and eye tests​
_Paid sick leave for physical and mental health​
_Mental Health First Aiders​
_Confidential advice & counselling through the Employee Support Programme​

Leave​

_28 including bank holidays (all pro-rata).​
_A day of extra holiday for every 5 years' service ​
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave​

New Parent Policy​

We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a none gendered approach to Maternity and Paternity, re-branded as  our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months. ​

Facilities & discounts​

_Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.​
_15% off in the We The Curious café ​
_20% off in our shop​
_Range of discounts with local businesses and free entry to other local attractions.​
_Social events​
_Free parking​
_Secure cycle storage​

Pension​

_We offer a pension scheme with 5% company contributions.​

 Death in service benefit​

_Four times your annual salary.