The Project Delivery Manager will be responsible for maintaining clear channels of communication between our clients, consultants and creative team to ensure we deliver the highest quality content possible. This role creates the opportunity to separate the consultant from the day-to-day management of a complex project, thus allowing them to focus on other responsibilities with more efficiency.
Aspects of the Role/ Responsibilities:
• Take over project post sales order/SoW and begin working with creative team
• Work with the Consultant through the discovery and storyboarding process so they’re familiar with the project brief
• Partner with the Senior Director and team to allocate the project to the appropriate designer and share the design brief, storyboard and relevant client assets
• Oversee the project timeframe, scheduling meetings with the client and ensuring assets are gathered from the client in time to meet the planned delivery
• Provide mark-up changes to the file based on client feedback in meetings and bring in the Consultant when larger changes are needed that impact the larger story
• Provide the marked-up files to the designer, and check the returned file ahead of sharing with the client
• Manage hand-over of the project to Customer Success team if required
Requirements:
•2-4 years of experience
•Previous experience working in a creative or agency environment preferred
•Ability to spearhead project management of projects while having an excellent attention to detail on project tasks and client work
•Comfortable with working on multiple projects simultaneously while maintaining excellent organisational skills and communication internally and externally with the client
•Customer focused and professional approach
•Strong desire for continuous improvement
•Outstanding knowledge of MS Office, specifically PowerPoint