We are Wales Millennium Centre - Fire for the Imagination
Role Title: Part TimeBartender
Salary Bracket: £13,104
Hours: 20 per week (annualised)
Closing Date: 16/05/2025
Interview Date:
WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival. We kindle emerging talents with fresh, provocative, and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
About WMC/Our Department:
- WMC is the nation’s leading art centre built to Fire the Imagination, through showcasing the very best productions, nurturing Wales’ creative talents and providing unforgettable experiences.
- We as the Food & Beverage department are the first point of contact for customers, which makes us a key part in providing an unforgettable experience.
About the Role and Responsibilities:
- The role of a bartender is at the core of the F&B team; you will be a vital part in building and maintaining excellent customer service, by being a regular friendly face for all who visit.
- You will be the face of the WMC, and as such will be expected to build excellent knowledge of, our product range, what is happening in the centre and embody our values through your high standards of service.
- As a core member of the team, you will support the supervisors by acting as a role model for other casual staff, proving guidance on standard operational procedures.
- You will be expected at times to be able to work efficiently and confidently by yourself.
- You will be experienced at dealing with customer issues and be competent at resolving matters quickly to the customers satisfaction.
- You will have good experience in different types of hospitality services; for example, working behind a bar, working table service, working in a café, or working in events.
- You will have good knowledge of best practices in hospitality industry and food safety regulations.
- You will be competent at using EPOS systems.
- You will be able to assist the supervisors or managers of F&B in operational tasks when needed.
- You will report any issues that occur to the supervisor in a timely manner.
- We will report any positive feedback and success stories to the supervisors to share with the wider team.
- You will be a representative of the F&B team internally and as such, will be required to work effectively, efficiently, and positively with other departments in the WMC.
- You will assist in the delivery of multiple unique events and projects throughout the centre, by helping set up po-up bars, organising venues, contributing to the creation of menus and providing excellent customer experience. Some of our upcoming events include S4C filming, WAG Change Generations event & Play opera live.
Your role may be subject to a DBS check
Key Requirements:
- Proven ability to always deliver excellent customer service.
- Experience of working efficiently and effectively in a fast-paced service environment.
- Competent and experience in cash handling.
- Good experience in using EPOS systems.
- Basic knowledge of food safety standards.
What’s in it for you?
- 25 days of annual leave plus bank holiday, based on a 35-hour week, pro rata for part time.
- 6% Company contributed pension (for your 2% contribution)
- Enhanced maternity, paternity, adoption, and shared parental leave (subject to length of service)
- Health cash plan: receive money towards dental and optical care, complimentary treatments such as chiropractic, osteopathic and acupuncture treatments.
- Medical Assistance membership which includes remote access to GP, counselling, and physiotherapy sessions
- Employee assistance programmes which include access to support services for legal, financial, and family concerns
- Life assurance of 4x annual salary
- Discounted theatre tickets
- Social club
- Free access to learn Welsh online
- £5 all-day parking available on working and non-working days.
At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.
Through our positive action approach, applicants of our advertised roles from these underrepresented groups, meeting the minimum criteria detailed in the role profile, will be shortlisted for interview selection. Our commitment extends beyond meeting legal obligations; we aspire to cultivate a workplace that authentically embraces the rich diversity of our global society.