We are Wales Millennium Centre - Fire for the Imagination
Role Title: Bartender
Salary Bracket: Real Living Wage currently £18,018, due to change in April 2023
Closing Date: 22.02.2023
Please note that applications via Indeed will not be accepted.
To apply for this role and to find out more about what we do at WMC, please visit: Careers and jobs | Wales Millennium Centre (wmc.org.uk)
About WMC/Our Department:
- WMC is the nation’s leading art centre built to Fire the Imagination, through showcasing the very best productions, nurturing Wales’ creative talents and providing unforgettable experiences.
- We as the Food & Beverage department are the first point of contact for customers, which makes us a key part in providing an unforgettable experience.
- This is a very exciting time for the department, as we will soon be opening three new venues including a Cabaret bar, which will host fun, unique and unforgettable events, also Ffwrnais, a café and bar that will cover the entire entrance of the centre. This will be the hub of the building, open from morning until night, providing a space for all the community.
- We are also redecorating our members lounge, to provide a warm welcoming space with the best products Wales has to offer.
About the Role and Responsibilities:
- The role of an annualised bartender is at the core of the F&B team; you will be a vital part in building and maintaining excellent customer service, by being a regular friendly face for all who visit.
- You will be the face of the WMC, and as such will be expected to build excellent knowledge of, our product range, what is happening in the centre and embody our values through your high standards of service.
- As a core member of the team, you will support the supervisors by acting as a role model for other casual staff, proving guidance on standard operational procedures.
- You will be expected at times to be able to work efficiently and confidently by yourself.
- You will be experienced at dealing with customer issues and be competent at resolving matters quickly to the customers satisfaction.
- You will have good experience in different types of hospitality services; for example, working behind a bar, working table service, working in a café, or working in events.
- You will have good knowledge of best practices in hospitality industry and food safety regulations.
- You will be competent at using EPOS systems.
- You will be able to assist the supervisors or managers of F&B in operational tasks when needed.
- You will report any issues that occur to the supervisor in a timely manner.
- We will report any positive feedback and success stories to the supervisors to share with the wider team.
- You will be a representative of the F&B team internally and as such, will be required to work effectively, efficiently, and positively with other departments in the WMC.
- You will assist in the delivery of multiple unique events and projects throughout the centre, by helping set up po-up bars, organising venues, contributing to the creation of menus and providing excellent customer experience. Some of our upcoming events include S4C filming, WAG Change Generations event & Play opera live.
Key Requirements:
- Proven ability to always deliver excellent customer service.
- Experience of working efficiently and effectively in a fast-paced service environment.
- Competent and experience in cash handling.
- Good experience in using EPOS systems.
- Basic knowledge of food safety standards.
What’s in it for you?
- 33 days of annual leave including bank holidays, plus the opportunity to buy or sell up to 5 days annual leave each year
- 8% Company contributed pension (for your 3% contribution)
- Enhanced maternity, paternity, adoption, and shared parental leave (subject to length of service)
- Health cash plan: receive money towards dental and optical care, complimentary treatments such as chiropractic, osteopathic and acupuncture treatments.
- Medical Assistance membership which includes remote access to GP, counselling, and physiotherapy sessions
- Employee assistance programmes which include access to support services for legal, financial, and family concerns
- Life assurance of 4x annual salary.
- Opportunity to apply for tickets to productions
- CLWB – Our employee social group
- NEWID – our Equality, Diversity, and Inclusion networking group who meet monthly to discuss new ideas and training opportunities to improve all aspects of employment at WMC.
- Free access to learn Welsh online
- £5 all-day parking available on working and non-working days.
- 35-hour working week