Front of House Duty Manager

Salary
£12 (during training), £12.63 per hour (when trained)
Location
Chapter Arts Centre, Cardiff, CF5 1QE
Hours
Other
Closing date
17.05.2024
Profile picture for user Chapter Arts Centre

Posted by: Chapter Arts Centre

Date: 13 May 2024

Department: Finance and Resources

Reports to: Head of Visitor Services

Salary: £12 p/hour (Training) £12.63 p/hour (when trained)

Hours: Zero hours

Contract: Permanent (subject to a three-month probationary period)

Purpose of role:

The Front of House Manager is responsible for the smooth running of the Front of House operations placing the visitor at the heart of our venue and supporting the delivery of quality visitor engagement. To include management of audiences, health and safety, housekeeping, security and comfort of all public areas of the building. This is a key holder
post.

Duty Managers are required to provide cover for contracted staff when on holiday or on sick leave. We require flexible staff who can respond, sometimes at short notice, to ensure Chapter has cover during all building opening hours.

Duty Managers are required to work a minimum of one shift a month and as required by the Head of Visitor Services. First Aid and Fire Marshal training is mandatory as part of the role and will be provided by Chapter.

A standard Front of House shift is 8 hours in length. A rota is in place to ensure Chapter always maintains front of house cover. An ability to work early mornings, late evenings and at weekends is essential for the role.

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