We are Wales Millennium Centre - Fire for the Imagination
Role Title: Seasonal Retail and Customer Experience Assistant x 10
Salary: £12.60 per hour
Hours of Work: Casual
Type of Contract: Casual to cover Christmas period
Closing Date: 6th November 2025
Interview Date: w/c 10th November 2025
WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival. We kindle emerging talents with fresh, provocative, and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
About WMC/Our Department:
Our customer operations team have an exciting opportunity for seasonal retail and customer experience assistants to join our team,
The team have just completed the most exciting year to date, launching a world leading Gala dinner for our 20th anniversary, alongside celebrating the first birthday of our brand new Ffrwnais space. As we enter our 21st year, we have exciting plans which include launching a brand-new retail store that will be the retail hub of Cardiff Bay in the summer of 2025.
About the Role and Responsibilities:
We are looking for someone energetic and enthusiastic with a passion for customer service who will be required to work in both front of house sales points, selling programmes, merchandise in and around our brand-new luxury gifting shop to join our team.
You will be expected to achieve the Wales Millennium centre mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Your role may be subject to a DBS check
Key Requirements:
-If there is anything listed on the person specification for the role, which would be a dealbreaker, make sure you communicate them here.
-Level of experience, certain qualifications, the ability to work certain hours/shifts etc
What’s in it for you?
-Real living wage employer
-Now pension
-Flexibility of working hours – pick the shifts/hours that work around your personal life and commitments
-Access to the Theatre Helpline, which includes support for: mental health and wellbeing, injury, debt, and financial issues etc
-Free access to learn Welsh online
-Mental health allies and support
-20% discount from WMC restaurants and cafes
-£5 all-day parking available on working and non-working days.
At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.
Through our positive action approach, applicants of our advertised roles from these underrepresented groups, meeting the minimum criteria detailed in the role profile, will be shortlisted for interview selection. Our commitment extends beyond meeting legal obligations; we aspire to cultivate a workplace that authentically embraces the rich diversity of our global society.