Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round. 

A major restoration project at Dyffryn House and Gardens has created lots of opportunities within the large gardening operation and visitor experience. If you are creative, ambitious and have a great eye for detail, the dedicated 45-member team would love to hear from you.

For more information about the property please visit www.nationaltrust.org.uk/dyffryn-gardens

What you'll be doing

As a Visitor Experience Officer a Dyffryn Gardens, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.

Understanding how and why we engage our supporters is key. Working with our Spirit of Place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

Please also read the full role profile attached to this advert

Who we're looking for

It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

    • Flexible customer focused approach, with high standards of customer service
    • Excellent people skills, enabling strong relationships, both externally and internally
    • Experience of working to multiple deadlines and managing own workload
    • Outstanding organisation and planning skills, and a good eye for detail
    • Understanding of the aims and ethos of the National Trust
    • Excellent communication skills, both verbal and written
    • A hard working approach, be committed and a team player
    • Strong IT skills - Microsoft Office, as well as web and social media applications
    • Experience of producing interpretation, marketing or promotional material
    • Knowledge of relevant Health & Safety procedures


    The package

    Looking after you

    Health cash plan – from as little as £2.81 per month for you and your dependents

    Pension contribution match up to 10%

    EAP and proactive Health and Wellbeing

    Discounted gym membership


    Looking after your career

    Grow your career through professional training courses across the Trust

    Develop your skills with an internal secondment

    Pay review linked to values and behaviours, commitment to progression

    Income protection due to illness


    Unique to Us

    Work in some of the most beautiful, iconic and unique locations in the UK

    Free entry to NT properties for you, a guest and your children (under 18)

    20% off in our retail and catering outlets

    Discount up to 35% off a National Trust holiday cottage booking


  • For more information or to apply please visit:


Role profile - Visitor Experience Officer (Grade 9).pdf