Senior Graphic Services Assistant

The University Library Service is recruiting for a Senior Graphic Services Assistant. The post will be based in the Bute building which is located on King Edward VII Avenue on the Cathays Park Campus.

Details of the specific responsibilities of the role can be found in the job description.
Significant manual handling duties will be required.

The post is full time (35 hours per week), Hours of work: Monday to Friday: 9am to 5pm

Salary: £18,777 - £20,989 per annum (Grade 3)

You will be part of a team ensuring that the University Library Service (ULS) Graphic Services:

• are delivered in a customer friendly and customer focussed way, in line with the library service’s Customer Care Promise;
• are responsive to the changing needs of University staff, students and those of the appropriate NHS Trust;
• support the University’s teaching, learning and research programmes;
• support the University’s “Way Forward” strategy (

You will engage and uphold the University Library Service’s values and behaviours. (See additional information).

Date advert posted: Thursday, 5 July 2018

Closing date: Sunday, 22 July 2018

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

In cooperation with the other members of your team, your role is to:

  • assist the Assistant Graphic Services Manager or Graphic Services Manager with the day to day supervision and operation of Graphic Services;
  • deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly
  • support the provision of an effective service to users of Graphic Services;
  • provide general support and assistance to users of Graphics workstations, including printing and scanning;
  • assist with the operation of printing, photocopying and scanning equipment;
  • provide a staff operated photocopying, printing and scanning service;
  • assist with the effective operation of soft binding and laminating equipment;
  • provide a fax service;
  • support the use of mobile devices;
  • handle cash and card payments for a range of Graphic Services activities;
  • share knowledge and expertise with colleagues, e.g. training sessions;
  • participate in library service working and project groups;
  • collect, collate and analyse data to inform decision making for Graphic Services operations;
  • take operational responsibility for specific administrative tasks;
  • ensure that the ULS Regulations are observed;
  • participate in a continuing programme of training and development;
  • collaborate with others in order to make recommendations for developments of established processes and procedures,
  • liaise with other parts of the library service, other departments and Academic Schools to fulfil service needs;
  • actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service’s Customer Care Promise and Customer Service Excellence Award;

Training and support will be provided.

General Duties

  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
  • Abide by University policies on Safety, Health and Environment and Equality and Diversity.
  • Perform other duties occasionally which are not included above, but which will be consistent with the role.
  • You may be required to work in more than one library site during the course of your employment.

Person Specification

Important note: It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement.  Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element.

When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for 7499BR

Essential Criteria

  • NVQ 2 or GCSE Level A-C or equivalent, or equivalent relevant experience.
  • Proven ability to communicate information, both orally and in writing, to a wide range of people.
  • Proven ability to deal with customers face-to-face, over the telephone, online or via email promptly, calmly, effectively and courteously.
  • Evidence of an ability to plan, prioritise and organise own work flexibly, working unsupervised to deadlines.
  • Proven ability to deal with referred requests, solve problems using initiative and know when to refer more complex queries.
  • Evidence of working effectively as part of a team, providing guidance and support to other members where necessary.
  • Evidence of working effectively in a similar position or customer service role.
  • Demonstrable experience of using IT applications such as Microsoft Office, email and the Internet.
  • Demonstrable commitment to Continuing Professional Development (CPD), with a willingness to participate in training activities, including IT.
  • Evidence of a flexible approach to a continually developing role.

Desirable Criteria

  • A-levels or equivalent.
  • Successful completion of the European Computer Driving Licence (ECDL) or equivalent IT qualification.
  • Provide evidence of knowledge of mobile technologies.
  • Experience of working in a Higher Education (HE) environment.
  • Fluency in Welsh, written and oral.

Additional Information

ULS Values and Behaviours

We encourage feedback from our customers

We treat customers and colleagues with respect

We are solution-focused

We listen to staff at all levels


We work effectively together to deliver professional services

We are consistent, fair and approachable

We value honest, transparent and clear communication

We take pride in delivering excellence

We encourage and support our staff to achieve their full potential


We anticipate future needs

We embrace change and innovate

We review our performance to drive change

We put the customer at the heart of the improvements

We learn from and share best practice

The University Library Service is one of nine departments within Cardiff University’s Professional Services.

The University Library Service is part of the University’s Department of Academic and Student Support Services.

The University Library Service consists of 14 libraries across Cardiff University, providing access to 1.4 million printed books, 21 thousand journals (most of which are available electronically), and an extensive range of rare and historical books and archives. Each library operates in close co-operation with its academic schools to ensure that the services they offer continue to meet the needs of all teaching, learning and research groups.

As well as housing printed and electronic books and journals, the libraries also offer many services to enable specialist research, including the SURE team of systematic reviewers and unique research collections such as Special Collections and Archives, the European Documentation Centre, and other archive facilities.

The online library catalogue provides easy access to library services, including locating resources, checking library borrowing, and requesting items.

The University Library Service is committed to excellent customer service. The Library Service has been awarded the 'kitemark' of the UK Government's national Customer Service Excellence ® standard, which recognises that customer service is at the centre of our services.  We are committed to providing a service which is friendly, helpful and responsive to the needs of our customers and do everything reasonably possible to ensure the reliability of our services.

In addition, Cardiff University is one of the largest organisations in Wales to be awarded Investors in People accreditation.

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Job Category

Admin / Clerical, Library Services


Grade 3

Find out more and apply.