We are currently recruiting for Library Assistants to work for the University Library Service.  There are a number of part-time posts available ranging between 8 and 20 hours per week.

The posts are semester-time only (34 weeks per year) and the period of employment runs from mid-September until June each year (with the exception of University closure periods).

Hours of work:
Monday – Friday: 5pm – 9.30pm
Saturday & Sunday: Anytime between 10am - 9.30pm

Please could you state the minimum and maximum hours you wish to work in your application.

Salary: £16,654 - £18,263 per annum, pro rata for hours worked (Grade 2)

You will be part of a team ensuring that the library services:
 
• are delivered in a customer friendly and customer focussed way, in line with the library service’s Customer Care Policy;
• are responsive to the changing needs of University staff, students and those of the appropriate NHS Trust;
• support the University’s teaching, learning and research programmes;
• support the University’s “Way Forward” strategy.

You will engage and uphold the University Library Service’s values and behaviours. (See additional information).

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

IT IS OF THE UTMOST IMPORTANCE THAT YOU COMPLETE A SUPPORTING STATEMENT USING THE PERSON SPECIFICATION AND EVIDENCE EACH CRITERIA APPROPRIATELY
 

Job Description

In cooperation with the other members of your team, your role is to:

  • support the provision of an effective service for customers including issuing, returning, and requesting items. This could be via self-service or at the desk. This will include moving books and emptying book return bins;
  • shelve and tidy books and journals;
  • actively support library customers by helping to resolve basic IT and library queries and referring those which are more complex;
  • guide customers in the use of electronic resources, e.g. e-books, electronic journals and databases;
  • support the use of mobile devices;
  • support customers via the online chat service helping to resolve basic library queries and referring those which are more complex;
  • participate in library service working and project groups;
  • handle cash and card payments for a range of library activities;
  • assist with the operation of printing, photocopying and scanning equipment;
  • assist with the effective operation of soft binding and laminating equipment;
  • collect data to inform decision making for library operations;
  • carry out a range of administrative tasks;
  • ensure that the University Library Service Regulations are observed;
  • participate in a continuing programme of training and development;
  • liaise with other parts of the library service, other departments and Academic Schools to fulfil service needs;
  • actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service’s Customer Care Policy and Customer Service Excellence Award.

Training and support will be provided.
 
General Duties

  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
  • Abide by University policies on Safety, Health and Environment and Equality and Diversity
  • Perform other duties occasionally which are not included above, but which will be consistent with the role
  • You may be required to work in more than one library site during the course of your employment.

Person Specification

Essential Criteria 

  • Basic numeracy and literacy (NVQs or GCSEs) or equivalent relevant experience.
  • Proven ability to communicate information, both orally and in writing, to a wide range of people. Ideally the successful candidate should be able to communicate in Welsh and where necessary we will support individuals into developing these skills.
  • Proven ability to deal with customers face-to-face, over the telephone, online or via email promptly, calmly, effectively and courteously.
  • Evidence of an ability to plan, prioritise and organise own work flexibly.
  • Proven ability to deal with referred requests, solve problems using initiative and know when to refer more complex queries.
  • Evidence of working effectively as part of a team.
  • Evidence of working effectively in a customer service or administrative role.
  • Demonstrable experience of using IT applications such as Microsoft Office, email and the Internet.
  • Demonstrable commitment to Continuing Professional Development (CPD), with a willingness to participate in training activities, including IT.
  • Evidence of a flexible approach to a continually developing role.

Desirable Criteria 

        11. Evidence of working in a library service.
        12. Successful completion of the European Computer Driving Licence (ECDL) or equivalent IT qualification.
        13. Knowledge of electronic resources e.g. e-books, electronic journals and databases.
        14. Knowledge of mobile technologies.

Find out more and apply here

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