We are looking for a new team member to join our customer support team! The perfect candidate would have a passion for all things IT, be good at customer service, be great at problem solving and be great at multi-tasking. A candidate who works well as part of a team, as well as using their own initiative to work individually, would be essential.

The candidate will need to have excellent computer skills and at least a basic knowledge of either Linux or Windows Server management.

JOB DESCRIPTION

  • Providing IT support for
    • our internal office environment to colleagues (we are happy to upskill)
    • for developers on servers, version control and deployment
    • for clients to help get to the bottom of potentially technical issues they are experiencing
  • Working as part of the support team, handling and managing a variety of client support requests
  • Acting as a liaison point between the client and the development teams
  • Making sure clients' requests are managed quickly and efficiently
  • Communicating with clients and colleagues in a clear and concise way
  • Ensuring any work carried out is in line with SLAs and budgets
  • Ensuring that completed work is of a high quality
  • Providing a positive experience for all who call or get in contact with Spindogs

We are looking for someone that has:

  • An appreciation that there is no "I" in team
  • Great communication skills
  • Fast learner - you don't need to be told the same thing twice
  • An eagerness to request more work if you run out
  • A commitment to their own personal and professional development
  • An interest in IT
  • Comfortable using Excel
  • Experience with Linux and/or Windows Server

In exchange we will work hard to keep up the great atmosphere and keep your package competitive.

You can expect:

  • Regular socials, varying from the going to the pub to more energetic activities
  • Profit share related bonus ensuring staff are rewarded financially for continued success
  • Childcare voucher scheme if you have a young family
  • Pension related benefits
  • To eat sweets and cake regularly
  • A lot of film and music chat

Hours – 40 hours per week

Salary – to be discussed with the candidate

Deadline - 15 July 2018

If you are ready to take on this challenge and would like to have a chat please contact Claire via hr@spindogs.com, including your covering letter and CV. The covering letter is your opportunity to tell us why you are right for the role, don’t miss out on this opportunity. 

If we feel we would work well together we will invite you in for an informal chat in the next few weeks.       

If you are a recruitment agent please do not get in touch, we have existing relationships with trusted partners who we can call on if we need them, we will not respond to uninvited emails or calls. 

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