A challenging and exciting opportunity to join Barclaycard as a Head of Customer Experience & Digital within Barclays Partner Finance (BPF) business. This role can be based out of our Cardiff, London or Northampton locations. 

BPF is one of the UK's largest providers of point-of-sale finance to consumers through a network of clients in the Motor, Retail and Leisure sectors throughout the UK. 

We are seeking a dynamic and experienced Head of Customer Experience & Digital to take ownership of creation and management of an end-to-end view of BPF’s customer journeys and development and enhancement of innovating and market-leading digital capabilities.

Working in a dynamic and fast-paced environment, the role holder will not only help drive BPF’s business growth, but also drive improved Customer servicing and compliance with regulatory requirements.


What you’ll need

  • Strong experience in market analysis and customer insights, preferably in financial services
  • Excellent stakeholder management and communication skills
  • Passionate about customer experience
  • Ability to facilitate effective leadership teams and oversee linkage between strategy and business processes
  • Interest in emerging technologies and their commercial advantages


Careers to be passionate about

At Barclaycard, we live and breathe innovation. We’re not standing still and are always searching for new methods of challenging traditional ways of making payments simpler for our customers.  Working together, we’re looking forward to a vibrant and exciting future.


Barclaycard & Barclays Partner Finance 

From Europe to the USA, over 31 million Barclaycard customers enjoy the benefits of our innovative approach. As part of the Barclaycard business, Barclays Partner Finance supports 1.4 million UK customers and clients, providing flexible point of sale finance to support their purchases. Our strong growth lays the foundation for an exciting future within the Barclays Group. 


What you’ll get in return

If you join us, you’ll enjoy a highly competitive salary and an attractive pension package. Private healthcare and great holiday entitlements are standard, and you’ll be offered training and development opportunities that support and complement your career aspirations. You’ll also be part of one of the biggest banks in the world. Barclays has over 130,000 colleagues in 40 countries, meaning a job at Barclaycard comes with endless possibilities.

Find out more and apply by using the reference 90173696 here