Digital Project Manager

We are looking for a digital project manager with substantial experience managing website projects both large and small using Agile methods. You’ll need a strong technical understanding of website production (including design, user experience, content and development) and excellent client communication skills.

The post-holder will be responsible for the delivery of high-profile, transformational digital projects that support the University’s strategic ambitions for external and internal audiences. You will be passionate about delivering high quality, contemporary digital products and have experience of balancing the demand for new work alongside existing support and maintenance tasks.

You’ll need to be highly organised, approachable, calm under pressure and have experience of working in a multi-skilled digital team.

The post is full-time and open-ended

Salary: £32,548 - £38,833 per annum (Grade 6)

Date advert posted: Wednesday, 23 May 2018

Closing date: Saturday, 23 June 2018 

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

Key Duties

•    Provide professional guidance on digital project management processes and procedures to internal and external customers that will have institute-wide impacts, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood

•    Take responsibility for resolving issues independently concerning Digital Communications’ projects and priorities where they fall within set role objectives

•    Investigate and analyse specific project and resourcing issues within Digital Communications, creating strategic recommendations supported by contemporary best practices and advances within the field of digital project management

•    Ensure that a high quality web presence is delivered to the institution in accordance with its strategic objectives, proactively changing the delivery according to user needs and business requirements

•    Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required

•    Create specific working groups as necessary from colleagues across the University to achieve Digital Communications objectives

•    Plan and deliver specific projects, co-ordinating and supervising project teams as needed

•    Develop and deliver documentation, training, reviews and reports within the area of digital project management

•    Undertake a variety of administrative duties to support the department

•    Instruct and guide other employees across the University in the project processes and other working procedures of the Digital Communications team

General Duties

•    Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties

•    Abide by University policies on Health and Safety and Equality and Diversity

•    Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Essential Criteria 

Qualifications and Education

1.    Degree/NVQ 6 or equivalent Professional membership/experience

Knowledge, Skills and Experience

2.    Substantial, recent experience of working in Agile digital project management (such as requirements gathering, planning, scheduling, day-to-day monitoring, risk and issue management and reporting)

3.    Able to demonstrate professional knowledge of website production (including design, user experience, content and development) to give advice and guidance to internal and external customers  

4.    Proven experience of continually improving project processes and procedures

Customer Service, Communication and Team Working

5.    Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people, both written and verbal

6.    Evidence of ability to explore user and business needs and adapt the roadmap accordingly to ensure a quality service is delivered

7.    Proven ability to develop networks in order to promote long term relationships (including client management and commissioning/coordinating work from suppliers)

Planning, Analysis and Problem solving

8.    Evidence of ability to solve expansive problems using initiative and creativity; identify and propose both practical and innovative solutions

9.    Evidence of demonstrable knowledge of the digital project lifecycle

10.    Evidence of ability to manage both small and large projects and coordinate project teams

Desirable Criteria

11.    Experience of working in a Higher Education environment

12.    Experience of JIRA or other project management software

13.    Fluency in Welsh, written and oral

Additional Information

The Communications and Marketing Department is responsible for the University’s reputation and branding as well as UK/EU student recruitment operations. It covers six areas: communications, marketing, student recruitment, international, digital communications and public affairs.

Communications plays an important part in building and maintaining the reputation of the University through effective communication to the public and to external and internal stakeholders. It communicates the achievements and aspirations of the University through a variety of media and includes a film unit. The team represents the University on a corporate level and involves all three academic colleges and constituent schools.

Marketing is responsible for developing a strong brand identity for the University at the corporate level, with an emphasis on better visual branding and market research.

Student recruitment plays an important role in attracting the University's undergraduate and postgraduate students from throughout the UK and EU in addition to managing the University’s widening access activities.
The International Office is responsible for the University’s activities overseas and for promoting the University to world, UK and internal audiences. It includes attracting and supporting students, maintaining Cardiff University’s reputation for world-leading teaching and research, and engaging international, national and local communities with the University’s work.

These areas work alongside the digital communications team, which is responsible for the website, and public affairs, which leads on stakeholder relationships locally, nationally and internationally.

Salary Range Min.


Salary Range Max.


Job Category

Marketing, Media and Public Relations


Grade 6

Find out more and apply.