Region: UK

Country / Territory: Wales

Location: Cardiff

Department: Education & Society

Job Category: Customer Services

Pay Band: Pay Band 6

Vacancy Description: Based in Cardiff, Wales. Payband 6. Fixed Term Contract until December 2020. Closing date 22nd April 2019 at 23:59 UK time. Candidates must have the legal right to work in the UK at the time of applying.

Customer Service and Events Officer - Cardiff. 

The opportunity:

The Customer Services and Events Officer delivers a professional enquiry handling service for the customers of the Erasmus+ Programme which is across all sectors, locations, actions and mechanism and working closely with the customer services team.     

Reporting to the Customer Service and Events Manager, you will be responsible for providing logistical and administrative support to external customers, new and existing, who are engaging with Erasmus+. The role is often the first point of advice/support to customers, and play a critical role in establishing and maintaining our reputation externally.  

You'll deliver efficient, effective and responsive advice and support to all external customers across the range of work the team is involved in.  You'll support the Customer Services and Events Senior Manager and Manage to deliver the full customer journey within the Erasmus+ Customer Services and Events team.  

The main areas of focus for the role are but are not limited to:  

Delivery of Customer Services / Events:  

Use of excellent verbal and written communication skills to manage enquiries from external customers effectively and efficiently in ways that enhance our reputation and ensure customers can apply to Erasmus+ and deliver funded projects to required standards; and this to contribute to developing good relations with beneficiaries. 

Set up and implement a system for tracking common queries; contribute to FAQs and other beneficiary guidance.

Keep up to date with changes in EC and NA requirements, and changing needs of customers, and adapt responses accordingly

Team Membership and Contribution:  

Support the delivery of operational plans for own area of work 

Ensure professionalism is demonstrated in your area and customer / client needs and perspectives are reflected in your behaviours and focus.

What we require of the successful candidate:  

Experience of delivering excellent customer service through a range of media and platforms to diverse audiences.

Able to design and manage own work effectively, delivering to deadlines and managing conflicting priorities.

Experience of working in and/or an in-depth understanding of one or more of the clients, customers, markets and sectors that are relevant to Erasmus+, which include: 

- Training & Development
 - Events Management
 - Institutions/Teachers
 - UK education system 
– schools, HE, FE
 - Youth & community sector  

Managed relationships effectively with a variety of stakeholders, including senior managers

Delivered products and services in line with agreed standards 

Find out more and apply. 

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